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PoliciesPAYMENT METHODS Natural Dispensary accepts all major credit cards (Visa, MasterCard, American Express, and Discover) and debit cards. For non-internet orders a check or money order made payable to Natural Dispensary mailed with your order is also acceptable payment. Orders can be sent Collection on Delivery (COD), but we must charge an additional $10.00 to pay for the carrier's collection charge. Orders originating outside the United States must be paid for by credit card or certified funds payable in US Dollars only. SHIPPING METHODS & CHARGES Our standard shipping and handling charge is $9.99 for United Parcel Service (UPS) ground shipments sent within the continental United States. ALL orders will be sent UPS unless otherwise requested. Please note: If you request your order to be sent U.S. Postal Service, it is not a service that can be tracked, and therefore, will be sent AT YOUR OWN RISK. We offer free UPS ground shipping on orders within the continental United States totaling $200.00 or more*. Shipping charges for overnight or expedited orders, international orders, and orders to Alaska and Hawaii will vary. *Orders sent outside the continental United States will reflect actual shipping and handling costs to the delivery point and DO NOT include duty or taxes. The free shipping offer does not apply to orders sent outside of the continental United States. CUSTOMS INFORMATION You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the customer's responsibility; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; you should contact your local customs office for further information. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving any goods. BACK ORDERS We carry an extensive inventory; however, there are occasions when we may be temporarily out of stock of certain items or sizes. Normally, the out of stock items are expected to arrive within one or two days in which case we will hold the entire order until we can ship all items together in one parcel. In the event we expect a longer lead-time, we will only charge you for the items shipped at that time. Any remaining items will be shipped to you as soon as available and no extra shipping charge will be applied. We do not backorder any items being shipped outside the continental United States. GUARANTEES, WARRANTIES & RETURNS Your satisfaction is important to us. If there is a problem with your order or any of the products you receive from us, please let us know as soon as possible. Should you change your mind about keeping unopened and re-sellable product, you may return it within 60 days for a refund, credit, or exchange less a 15% restocking fee. For all returns, you must call our Customer Service Dept. to get a Return Authorization Number.
If your package is damaged in transit, please bring this to the attention of the driver and save all packaging material and contact Natural Dispensary immediately. |
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